Privacy Policy

Introduction

This website is operated by SOLTECH TechServices Pvt Ltd – including its affiliates, divisions, business units, and subsidiaries (collectively, "SOLTECH", "we", "us", or "our").

This privacy policy applies to personal information SOLTECH may collect about you through its websites (including soltechtechservices.com, bizaihacks.com, soltechnexus.com, soltech360ads.com), mobile applications, or other online media under its operation and control (collectively, the "Site") and to other information we may collect about you in the course of our business.

SOLTECH TechServices recognizes and respects the privacy of the individuals whose personal information it collects, uses, and otherwise processes in the course of its business. We are committed to protecting your privacy and ensuring the security of your personal data.

By using our Site or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Categories of Personal Information We Collect

We may collect the following categories of personal information:

• Identifiers. Name, email address, phone number, postal address, company name, job title, IP address, and other similar identifiers.
• Contact Information. Business email, phone numbers, and physical address for business correspondence.
• Internet/Network Information. Browsing history, search history, device information, browser type, and information regarding your interaction with the Site.
• Professional Information. Company details, industry, job function, and professional interests relevant to our services.
• Communication Data. Records of correspondence with us, including emails, contact form submissions, and chat logs.
• Transaction Data. Details about services you have inquired about or purchased from us.

How We Collect Your Information

Information You Provide Directly

We collect personal information when you voluntarily provide it to us, including:

• Filling out contact forms or requesting a consultation
• Subscribing to our newsletter or marketing communications
• Attending our events, webinars, or training programs
• Engaging with us for technology consulting or project discussions
• Providing feedback or testimonials

Information Collected Automatically

When you visit our Site, we automatically collect certain information through cookies and similar technologies:

• Log Data: IP addresses, browser type, operating system, referring URLs, pages viewed, and timestamps.
• Device Information: Device type, screen resolution, and unique device identifiers.
• Analytics Data: We use Google Analytics and similar tools to understand how visitors interact with our Site. This helps us improve user experience and content relevance.

Information from Third Parties

We may receive information about you from our business partners, technology partners (such as Microsoft, AWS, Cisco, etc.), and publicly available sources such as LinkedIn or company websites for business development purposes.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Responding to your inquiries and consultation requests
• Providing technology consulting and implementation services
• Managing projects and client relationships
• Sending service-related communications and updates

Marketing & Communications

• Sending newsletters, industry insights, and technology updates
• Informing you about our services, events, and webinars
• Personalizing content and recommendations based on your interests

Website Improvement

• Analyzing website traffic and user behavior
• Improving website functionality and user experience
• Debugging and troubleshooting technical issues

Legal & Security

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, unauthorized access, and security threats
• Exercising and defending our legal rights

How We Share Your Information

SOLTECH does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (hosting, analytics, email services) under strict confidentiality agreements.
• Technology Partners: With our certified technology partners (Microsoft, AWS, Cisco, etc.) when required for service delivery.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with any merger, acquisition, or sale of company assets.
• Affiliates: With our subsidiaries including BizAI Hacks, SOLTECH Nexus, and SOLTECH 360 Ads for integrated service delivery.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for basic site functionality.
• Analytics Cookies: Help us understand how visitors interact with our Site (Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

Data Security

SOLTECH implements industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure cloud infrastructure with regular security audits
• Access controls and authentication protocols
• Regular employee training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We encourage you to take precautions when sharing personal information online.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request your data in a machine-readable format.

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we securely delete or anonymize it.

Third-Party Links

Our Site may contain links to third-party websites, including our technology partners' websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.